Niesha Pennington

678-907-7457 1557 Terrell Mill Rd, Marietta GA,30067  npennington69@gmail.com

　

Technical Expertise

Well versed an proficient in Microsoft Office Suite, Lotus, Advance use in ICOMS, Citrix, LSOG GUI, USOC IPDR, Codes, NPAC, LEX, Cable data, CSOR, TEAD, CRM, CNI, CMTS, Adobe Acrobat, WISE, LSI, Toolbar, IMA, NeuStar Roxio, Groupwise, Siebel, CAMS, Atlas, Xng and the LERG Local Provisioning & Circuit Provisioning.

 

Project Planning & Management

Proven ability to plan, organize an lead technical projects, in both small groups and large corporate areas while interacting with a variety of CLEC & ILEC, regional engineering, Data Center, IT, & NOC.

 

Technical Support & Training

Demonstrated skill in training and supporting end users as well as order processing and developing technical staff to achieve performance objectives.

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Technical Experience

 

9/10-Present- Cbeyond

Network Provisioner

 

·   Responsible for analyzing, provisioning, testing and delivery of all DS1, DS3, ADSL and Fiber circuits.

·   Includes any or all activities related to facilities, Ethernet routing and translations of data products and service including the configuration of the associated network equipment. Performs proactive monitoring, configuration management and fault resolution of complex data services.

·   Performs customer advocate duties while maintaining a positive and professional manner at all times, especially during high stress situations.

·   Provide status from and to internal as well as external customers on a regular basis.

·   Work in conjunction internal technicians and external service providers/engineers to trouble shoot and resolve provisioning issues.

·   Maintain workload and escalate order with the LEC on behalf of my service coordinator.

·   Contribute to the re-alignment of department company goals and objectives.

 

 

10/07-06/09 -Verizon Wireless – Network/Contractor

Provisioning Project Manager

 

· Track orders and provide milestone status to the field to coincide with established vendor intervals on T-1, DS0 and DS3 circuits.

· Acted as a liaison between the region, data service operation and vendors on circuit provisioning issues.

· Ensured circuit and Billing Telephone Number information is recorded accurately in the Vendor Management.

· Escalated past due orders with appropriate vendors.

· Responsible for providing order status to the field in a timely manner.

· Required heavy interaction with the IT, Network operations and Data service to assure NIU tested clean, PVC assigned correctly for both VoIP an Data, test an turn up was completed.

 

 

12/06- 07/07 - MetTel Communications New York, NY

Provisioning Agent, Provisioning Department

· Managed provisioning activity with all service providers (e.g. AT&T, Sprint, Verizon, SBC, Qwest and others).

· Maintained consistent quality and performance metrics as set out by management.

· Resolved client service and user support issues. Involve account management via order entry tracking systems and escalates according to

established standard operating procedures.

· Ordered generation/verification/provisioning, ensuring key milestones are fulfilled and service is delivered seamlessly and in a timely manner to the customer.

· Coordination of data installations such as ISDN, Integrated T-1s, and DSL.

· Working knowledge of Verizon east, west GUI.

 

 

03/04-12/06 Vonage - Edison, NJ LNP Supervisor,

Provisioning Department

 

· Delegated CSR, rejections an LSR, installs for a team of 25 permanent and temporary employees.

· Trained employees and management in local number portability.

· Placed, tracked, and Coordinated number portability orders with CLECs. Assisted in developing processes in order entry from CLEC to VoIP.

· Interfaced with CLECs and customers to troubleshoot and resolve any issues that arose.

· Coached and developed subordinates skills ensuring the highest degree of customer service.

· Determined routing optimization of Vonage lease

· facilities, issuing disconnect orders to LECS, and issuing work orders

internally to decommission facilities.

 

10/00-02/04 -RCN Corporation - New York, NY

Quality Assurance Lead - Provisioning Department

 

· Delegated CSR, LSR installs and rejections assignments for subscriber accounts using the current legacy systems.

· Updated team members using presentations and sales strategy meetings.

· Responsible for interacting with internal support external CLEC’s to ensure order completion to customer satisfaction on new installs, Disconnects, and account changes such as features an directory listings.

· Altered and omitted resale customers features using USOC codes provisioned escalated orders. Also heavy interaction with dispatch an field tech.

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Education

1997 - Hudson Community College - Jersey City, NJ - Business Management Major